tag:blogger.com,1999:blog-58740509974433254.post2327321044141431263..comments2023-03-23T22:49:25.392-07:00Comments on Ecuador, Colombia... And Adventures Beyond!: Why LAN Airlines SucksRosehttp://www.blogger.com/profile/13063021047635323489noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-58740509974433254.post-2718795961776276672013-03-07T18:37:43.888-08:002013-03-07T18:37:43.888-08:00Unfortunately I can only confirm the bad experienc...Unfortunately I can only confirm the bad experiences.<br />And unfortunately the most hits you get on your page will likely be of people for which it is too late because they have already chosen LAN. :-(<br /><br />A consistently terrible service experience from the booking on:<br /><br />1.) For weeks (start to end February) different flight search engines (ITA Matrix, Kayak, Expedia, skyscanner) offer you cheap flight prices to be booked directly through LAN webpage. Once clicking through to those offers, those fares are sold out, it seems LAN is simply attracting booking traffic by providing wrong fares to the search engines.<br /><br />2.) You arrive at airport 90 min before your international flight? No chance to get a Check-In. There's one person for business class, taking 5 min per passenger check-in, while people queue up for economy and baggage drop... (Quito International, 3rd of March, 5o'clock AM) <br /><br />3.) Your plane can't start because of bad weather? Can happen. But only LAN let's you wait for 3 hours in the plane without even offering water to the passengers.<br /><br />4.) Your flight (scheduled to take 8 hours, take off 6:40 AM and Landing 4:30PM, 2 hours time shift ) finally takes off with 3 hours delay? Nice, but don't expect to get more than the breakfast scheduled at 9, served at 12. Yes, there are somewhere some little snacks in the plane. Go to the back, ask your cabin stewards to get some. After half of all passengers asked for something to eat they still don't get the idea to serve something...<br /><br />5.) You arrive at Ushuaia? Your baggage lost, because by LAN put onto the belt in Buenos Aires and expected to get picked up for customs... How do you know if in Quito they confirm, that baggage is checked through to Ushuaia? Not their business...<br /><br />6.) You want to get your baggages back? Don't expect somebody to tell you where your baggage is. In Ushuaia there's simply no personnel at the airport one hour after the flight landed. And the call-center number provided (once answering) tells you: Oh so sorry, yes you're baggage will be sent to you, somehow, somewhen...<br />Baggage finally arrived 3 days later, not a single notice before...<br /><br />You take a glimpse into the board magazine and this smiling CEO let's you know: <br />"Our passion is making every of your travel experiences unique. Lean back and learn to enjoy the moment."<br /><br />Oh yes... certainly unique.<br />Certainly you have to learn how to enjoy.<br />And certainly this was the last time wis fucking LAN if somehow possible...<br /><br /> Svennoreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-26494255349992814422011-02-05T12:59:14.390-08:002011-02-05T12:59:14.390-08:00Anonymous -
Thank you! It sure gave me a good ch...Anonymous - <br />Thank you! It sure gave me a good chuckle to read over. I can certainly identify with the emotions felt from a company with horrible customer service. I finally started publishing my thoughts and company feedback on my blog - <br /><br />http://rosebark.blogspot.com/2011/01/rosebark-reviews-products-services-and.html<br /><br />Cheers, and feel free to pass around these links!Rosehttps://www.blogger.com/profile/13063021047635323489noreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-3821383124932810792010-12-04T10:21:01.515-08:002010-12-04T10:21:01.515-08:00Last year, I was so annoyed by bad-faith behaviour...Last year, I was so annoyed by bad-faith behaviour on the part of LAN that I registered lansucks.com to collect stories such as yours. Basically, they make sure ticket holders have no way to contact anyone who will actually help them, giving them the eternal runaround instead. LAN sells tickets and flies planes. That's all they do. Forget refunds. Forget any kind of customer service. Those interested may find more stories about LAN here:<br /><br />http://www.lansucks.comAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-3212314687114086712010-03-25T02:41:58.392-07:002010-03-25T02:41:58.392-07:00This is certainly discouraging. Lan Airlines has r...This is certainly discouraging. Lan Airlines has refused me a refund for over $1,500. over a visa problem that kept me from boarding. They told me that Expedia should have told me the tickets were non-refundable and that next time I should not use an agency! Without the refund my wife and I are stuck in China. That money is two months income for me. They don't care. Nice!Unknownhttps://www.blogger.com/profile/06846032287127435900noreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-28755924771429222742010-03-24T06:17:59.716-07:002010-03-24T06:17:59.716-07:00LAN didn't hire Altius. Altius is just a dire...LAN didn't hire Altius. Altius is just a directory site trying to draw upon some of your traffic, particularly because travel-related traffic is valuable traffic because transactions like ticket booking offer nice affiliate fees. <br /><br />Don't read anything more into that....but thanks for posting your experience.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-8545425382474621312010-03-13T01:45:45.012-08:002010-03-13T01:45:45.012-08:00Thanks for your thoughts, guys. And I'm certa...Thanks for your thoughts, guys. And I'm certainly sorry this has been your experience as well.<br />This blog has about three international hits daily from people Googling "lan customer service" and similar web searches. My little blog! Good grief. If I get this kind of attention, we know we have a much larger problem than appears.Rosehttps://www.blogger.com/profile/13063021047635323489noreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-67558725577025999342010-03-12T20:37:01.126-08:002010-03-12T20:37:01.126-08:00exactly the same problem, they overbooked my plane...exactly the same problem, they overbooked my plane and offered me money. They do not pay you back and tell you to work things out at the destination counter. Obviously at destination they don't know anything and dismiss you quickly. They have these lame excuses that their system takes 60 days to process refunds etc etc. Word of advice stay as far away from LAN as possible, like the plague. They cheat, mistreat and lie.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-83662470552886210132010-02-12T06:03:29.772-08:002010-02-12T06:03:29.772-08:00I am also having a difficult time getting LAN to r...I am also having a difficult time getting LAN to refund my tickets. LAN Airlines owes me over $700 for tickets I cancelled 6 months in advance to the trip. The tickets were fully refundable. Each time I call LAN I get told my refunds are "in progress". First I was told it would take 30 days to get the refund. The next time I called LAN, I was told 40 days. Today I called again, and this time got told 60 days! After the 2nd call, I filed a dispute with my credit card company. A warning for anyone doing business with LAN Airlines: By USA law, all credit card disputes must be filed within 60 days of the charge. Do not postpone doing this.Unknownhttps://www.blogger.com/profile/17247491958225885518noreply@blogger.comtag:blogger.com,1999:blog-58740509974433254.post-75765239536464220082009-10-26T23:57:20.770-07:002009-10-26T23:57:20.770-07:00For more details on LAN Chile Airlines like Inform...For more details on LAN Chile Airlines like Information, history, baggage details, check in, destinations, fleets, images and more visit "Altiusdirectory.com". This URL may be useful.<br /><br />http://www.altiusdirectory.com/Travel/lan-airlines.php:https://www.blogger.com/profile/04069119259210278582noreply@blogger.com